Privacy Notice
EchoSphere Technologies respects your privacy and it is our objective to provide excellent service to all our clients. This privacy notice is formulated in accordance with the Personal Data Protection Law and Regulations to help you understand the nature of data we collect from you and how this data will be treated by EchoSphere Technologies.
This privacy notice applies to all sectors areas in the Company. All Company staff, contractors, and vendors working either on a permanent or temporary basis are obliged to follow the outlined standards.
Why We Collect and Use Your Personal Dada
To provide you the highest standard of service and products, we collect and use your personal data. The legal basis for processing your personal data is:
- Contractual – to fulfil our service obligations to you.
- Consent – for other activities such as information, sales & marketing.
- Legal obligation – to comply with government requirements including but not limited to, national security and protection of public health.
The purposes of this data collection including but not limited to:
- Enabling us to develop, enhance, market and/or deliver products and services to our clients.
- Enabling and supporting our operation and systems to ensure continuity and quality to our services and provide accurate billing and enable us to process payments for products and services.
- Understanding your needs as clients and your eligibility for products and services and recommend products and services that would be relevant to you.
- Communicating new product and services launched.
- Resolving any queries or complaints you may have and allows us to provide you a personalized client experience across all our channels.
- Provide reports to third parties and/or our enterprise clients where such reports don’t contain any personal information about you or any information that may identify you as a person in accordance with local privacy regulation
- In addition, EchoSphere Technologies may work with other entities to ensure quality of service is provided. If your personal data is disclosed to these entities, it shall be restricted to the purposes specified in this privacy notice for which you have provided consent.
What Personal Data We Collect and Use
The main types of personal data we collect from you and use include (and not limited to and may be updated with time):
- Data required when registering with our services (such as name, e-mail address, address, phone number etc.).
- Data required for you to use of our services, websites or mobile apps (such as cookies and usage data).
- Data exchanged during communications with you (such as client support requests and feedback from you).
How We Collect Your Personal Data
- We may collect personal data in different ways, including:
Product and Services – When you register, use or sign a contract to become our client and use one of our products or services. - Direct Interactions – When you complete a form and send it to us via our website, mobile apps, by email, post or via a phone call to our staff. This includes any personal data you provide to us when making an enquiry or taking part in a business deal.
- Social Media Interactions – Any posts and interactions you have directly with us on social media channels.
- Browsing – Data about how you are using our web site, including the date and time of your visit, the type of Internet Browser you use and how you were referred to our web site.
- Web Surveys – Our online web surveys enable us to gather specific data regarding issues such as your feedback on the look and feel of our website and mobile apps. Additionally, we may also request information on several elements of our Client Service. Your feedback is vital, appreciated and enables us to enhance the quality of Client Service we provide. The provision of your name and other details is optional.
How Long We Store Your Personal Data
Your personal data is retained only for the duration necessary to fulfil its intended purposes and meet legal, regulatory, accounting, or reporting obligations. EchoSphere Technologies ensures data deletion after this necessary duration and avoid collecting third-party personal data unless required by law.
Data Protection and Disclosure
We take the protection of your data very seriously and will employ appropriate organizational and technical data protection and security measures and procedures – including internal audit, external audit, training of staff and contractors on privacy and reporting to our audit and data governance steering committees and regulatory authorities – to safeguard your data from any unauthorized disclosure or processing.
EchoSphere Technologies always maintain the privacy and confidentiality of all personal data collected. Such data may only be disclosed or shared when approved and required by law, or when we believe that such action is necessary or desirable to provide products and services, or technical support and according to Why We Collect and Use Your Personal Data section.
EchoSphere Technologies does not rent, sell, exchange, or transfer your personal data to third parties outside of EchoSphere Technologies or partner companies without your permission unless it is collected without identifiers on an aggregated basis for analytical purposes, studies, reports with adherence to personal data protection acts and regulations. Additionally, we may share information with trusted third parties who assist in operating our website, conducting our business, or providing services to you, provided they commit to maintaining its confidentiality.
Your Client Rights
As a client, you have the following rights at any time in accordance with the relevant laws, legislation and regulations; unless there are legal, regulatory or judicial restrictions that prevent this:
- Right to Be Informed: Clients have the right to be informed about the purpose and type of personal data that EchoSphere Technologies have about them.
- Right To Access: Clients have the right to access or obtain a copy of their personal data held by EchoSphere Technologies through the ‘Privacy’ section in their my EchoSphere Technologies account.
- Right To Rectify: Clients have the right to correct, complete or update their personal data held by EchoSphere Technologies by contacting the concerned and authorized staff.
- Right To Withdraw Consent: Client has the right to revoke his consent, block marketing calls, or stop receiving promotional messages by calling the authorized and concerned staff.
Privacy Information Specific to EchoSphere Technologies Website Usage of Cookies
EchoSphere Technologies uses cookies and similar technologies to improve your experience on our website. This includes:
- Necessary for operation of the website
- Understanding how you use our website
- Changes to this privacy notice
To ensure that we continue to offer the best possible experience and the highest level of protection to you, we reserve the right to update the Privacy notice as and when necessary and appropriate. For example, in compliance with new laws. Any update to this privacy notice will be available here. We therefore recommend you check it periodically. This version was last updated on [Date].
Contact us with your questions and comments
In case of any questions, comments, or complaints you can reach us via sales office, email, chat, social media or through or call authorized and concerned staff.
Links to Other Websites
Our website may contain links to third party sites, which may be subject to separate privacy policies. These sites are not under our control, and we are not responsible for their own privacy policies.
